Key Responsibilities Include:
- Managing a portfolio of accounts to achieve long-term success
- Developing positive relationships and handling customers’ needs
- Generating new sales using existing customer networks
- Secondary role (Customer Services assistant) to provide backup support to CS Team – see Customer Excellence / Administrator Role for more details
Job brief:
We are looking for a qualified Sales account manager to join our team. You will be responsible for managing and developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to maintain favourable relationship with clients.
As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. This requires liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions. You should have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships.
Responsibilities:
- Manage a portfolio of accounts to achieve long-term success
- Develop positive, trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Act as the primary point of contact and handle customers’ individual needs, helping them through email, phone, online presentations, screen share and if required co-attend in person meetings
- Generate new business using existing customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor and analyse key account metrics (e.g. quarterly sales results, product usage, meetings)
- Suggest actions to improve sales performance and identify opportunities for growth
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements:
- Proven work experience as Sales account management or other relevant experience
- Hands on experience in sales and an ability to deliver excellent customer experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Understanding of sales performance metrics
- An ability to deliver projects and answer inquiries on time
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Knowledge of CRM software and MS Office (MS Excel in particular)
- Business acumen with a problem-solving attitude
- Keen attention to detail and adherence to deadlines
Salary:
Dependent on experience
Please send a covering letter and CV to info@originltd.com
*No agencies please
