Customer Excellence/ Administrator Role


  • Process sales orders and send down to operations for pick, pack and dispatch
  • Liaise with customers regarding stock availability and delivery schedules
  • Liaise with courier companies and tracking of orders
  • Resolving any invoice/ delivery queries for customers
  • Creating and sending invoices and delivery notes relating to customers orders.
  • Taking card payments over the phone.
  • Notifying customers of overdue invoices when processing orders.
  • Office activities and operations efficiently and in compliance with company policy
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Create and update records and databases with personnel, financial and other data
  • Track stocks of office supplies and place orders when necessary
  • Grocery ordering
  • Assist colleagues whenever necessary
  • using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
  • Devising and maintaining office systems;
  • Liaising with staff in other departments and with external contacts;
  • Meeting and greeting visitors when necessary
  • Sorting and distributing incoming post and organising and sending outgoing post;
  • Organising and storing paperwork, documents and computer-based information;


  • Proven experience as an office administrator, office assistant or relevant role
  • Outstanding communication and interpersonal abilities
  • Excellent organizational skills
  • Familiarity with office management procedures and basic accounting principles
  • Excellent knowledge of MS Office
  • Using SAP B1 will be an advantage
  • Qualifications in secretarial studies will be an advantage
  • High school diploma; BSc/BA in office administration or relevant field is preferred

Please send your CV and Covering Letter to



Dependent on experience


*No agencies please*