Quality Support Administrator

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Position Statement

The role forms part of the Quality Team structure at Origin and will support and administer quality related activities and procedures associated with satisfying regulatory and business GMP, ISO 9001, ISO15378, and BRCGS requirements.

The role will effectively conduct key administrative quality tasks to support internal operations and customer issues and queries that arise on a day-to-day basis including supporting customer queries, maintaining supplier documentation, and providing support for goods in quality checks.

Performance Objectives

  1. Assist in the preparation, formatting, and maintenance of QA documentation (e.g., SOPs, checklists, logs).
  2. Support meetings, audits, training sessions, and reviews.
  3. Support the tracking and follow-up of corrective and preventive actions (CAPAs).
  4. Organise and manage electronic QA documents, ensuring version control, accessibility document logs.
  5. Input and update QA data in spreadsheets, databases, or quality management systems (QMS).
  6. Assist in gathering and organising documentation for audits or inspections.
  7. Communicate effectively with internal teams, and external suppliers to gather required documentation or updates.
  8. Perform general administrative tasks to support the QA team’s daily operations.
  9. To develop new skills and knowledge appropriate to the role and demonstrate continuous improvement appropriate to the quality and business objectives.

Compliance Expectations

  1. Respect the company’s values of responsibility, integrity, innovation & humility, and uphold the Company Mission Statement.
  2. Demonstrate respect for the team at all times.
  3. Respect the company’s policy regarding use of I.T. equipment.

Roles & Responsibilities

Responsibilities/duties

Comments and actions

Support the maintenance and revision of SOP’s and other quality documentation
  • Accuracy and attention to detail in updating documents and logs.
Co-ordination of documentation, creating and issuing of COA’s
  • Target 24 hours for providing customer COA documentation.
Support during internal and external audits
  • Provide support during audits, collating requested documents in a timely and efficient manner.
Maintaining suppliers’ documentation
  • Support supplier management processes through maintenance of Supplier quality certification
  • Request up to date documentation to support the product files and technical files
QA Inbox
  • Facilitate completion of customer questionnaires
  • Respond to customer requests for technical drawings
  • Support the preparation of compliance statements, in a timely manner, requesting from suppliers where necessary.
  • Managing allocation of tasks from the shared inbox
Maintaining Calibrated Equipment
  • Provide administrative support of the PPM schedule, to the Engineering team.
Participate in problem solving, and continuous improvement activities from a quality perspective
  • Active
Other duties that may be reasonably required to support the company goals.
  • Active

Key Performance Indicators (KPIs)

  1. Strong organisational and time-management skills.
  2. Excellent attention to detail and accuracy.
  3. Good written and verbal communication skills.
  4. Able to work independently and manage priorities in a part-time schedule.
  5. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office tools.
  6. Ability to handle confidential information with integrity.
  7. A drive for personal development and continuous improvement.

Qualification / Certificates / Licenses

  1. Minimum GCSE grade 5 in Maths and English
  2. Full driving license an advantage

Job Types: Full-time, Part-time

Pay: From £25,000.00 per year

Expected hours: 25 – 40.5 per week

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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